Singlife’s approach to innovation is grounded in its vision of building a more relevant, accessible, and human insurance experience. As a diversified insurer, Singlife reimagines both product and distribution to meet the evolving needs of consumers in more meaningful ways.
On the product front, Singlife focuses on enhancing quality of life — not just offering protection, but enabling better everyday outcomes. Its propositions are designed to support individuals across a holistic health journey: from leading healthier lifestyles, to managing recovery from physical or mental health challenges, to empowering consumers with the flexibility to create personalised insurance experiences that reflect their unique life stages and aspirations.
In parallel, Singlife is redefining distribution by expanding beyond traditional channels. The company has developed strategic partnerships with non-traditional platforms such as telemedicine providers, ride-hailing services, food delivery networks, and logistics operators. These collaborations allow Singlife to reach underserved segments and embed insurance solutions into platforms that consumers already trust and use daily, bridging protection gaps in new and intuitive ways. This dual-track innovation approach reflects Singlife’s commitment to making insurance more inclusive, proactive, and relevant in today’s digital-first world.
Singlife XP (Singlife Experience), showcased its comprehensive strategy to actively participate in the ecosystem and create value for customers. By designing products and solutions that seamlessly integrate into various user journeys, it aimed to enhance the overall customer experience. Singlife recognized the importance of embedding our products in partner channels and journeys through an integrated approach. This enables us to achieve our objective of unlocking new opportunities for better customer engagement and satisfaction, and overall customer experience.
Embedding insurance to enhance employee engagement and gamify solutions by collaborating with HRMS, payroll management and earned wage access providers.
Partnering with marketplace, payment and consumer lending companies to create a presence in the e-commerce space of customer and merchants.
Incorporating insurance into lending, payments, wealth management and legacy planning solutions, while collaborating with regulated financial institutions.
Embedding insurance into telehealth and healthtech ventures to offer holistic health management capabilities covering health, critical illness and hospitalization insurance.
Singlife is redefining insurance through a customer-centric, innovation-led approach that extends beyond traditional protection. By unbundling benefits, the company enables individuals to build tailored insurance experiences that align with their unique needs and life stages. Leveraging a health management organization-style model, Singlife is developing a flexible pool of benefits that includes mental health support, weight management programmes, artificial reproductive techniques (ART), and comprehensive health screenings. This approach allows for greater personalisation and relevance in how customers access and experience their coverage. Above all, it reflects Singlife’s commitment to improving quality of life — not just through financial protection, but by supporting proactive, holistic wellbeing.